Service measures
Service measures for specific policyholders
Disaster-affected insured
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Deferred payment of insurance premiums
Deferred payment of insurance premiums to six months
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Waive the fee of policy reissuance
Waive NT$ 100 fee of the reissuance cost
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Waive six months of interest on policy loan to new borrowers
Starting from the loan appropriation date, six months of policy loan interest will be waived -
Waive six months of interest on policy loan to existing borrowers
From the loan acceptance date, six months of policy loan interest will be waived -
Delayed for three months to merge interest on policy loan into the principal for existing borrowers
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Actively confirm the casualty list to start fast claims services and care measures
In response to Covid-19
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Heartwarming claim settlement
Follow the Covid-19 area
Instant Remittance Service in Taiwan Dollar
Allow customers to receive remittances more securely and instantly in just 20 seconds.
Heartwarming services
0809 Claims service hotline
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Competent claims personnel directly answer and respond to claims inquiries, case processing progress inquiries, and payment content introductions
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Meet customer claims consultation needs instantly and without hindrance
Proactive customer care
Actively care about and support policyholders or family members to overcome difficulties
Bilingual service
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Bilingual forms on the counters, so that customers can easily understand the meaning of the text
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Replies enquiries in English on our corporate website
SMS notification service
When applying for cases, such as contract content changes, policy borrowing, claims settlement, etc., a message is sent when the case is closed to let policyholders know the result.